Return Policy

Refund Policy – Noveira

At Noveira, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at noveira@gmail.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any return-related questions, please contact us at noveira@gmail.com.

Damages and Issues

Please check your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Some items cannot be returned, such as:

  • Perishable goods (like food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have any questions about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Lost or Stolen Packages

Noveira is not responsible for packages that are lost or stolen.
If your tracking information shows that your package was delivered but you haven’t received it, please contact your shipping carrier using the tracking details provided.

If you entered an incorrect address or need help with your shipment, please reach out to us at noveira@gmail.com.

Refunds

We will notify you once we’ve received and inspected your return, and inform you whether your refund is approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at noveira@gmail.com.